Help Center
Frequently Asked Questions
Everything you need to know about Seller Hub Pro — listing, inventory, orders, shipping, and more.
Getting Started
New to Seller Hub Pro?
Everything you need to know before you begin
What is Seller Hub Pro?
Seller Hub Pro is a multichannel seller operations platform founded in 2011. It helps online merchants create listings, sync inventory, and manage orders across Amazon, eBay, Etsy, Walmart, Shopify, Temu, and more — all from a single dashboard.
How do I get started?
Sign up for our 1-month free trial (no credit card required), connect your first marketplace channel, and import your product catalogue. Our onboarding guide walks you through every step.
Is there a free trial?
Yes — Seller Hub Pro offers a 1-month free trial with no credit card required. You get full access to all core features including order management, inventory sync, and multichannel listing.
Which marketplaces are supported?
Seller Hub Pro currently supports Amazon, eBay, Etsy, Walmart, Shopify, and Temu. You can list products, sync inventory, manage orders, and update tracking automatically across all connected channels.
Do I need technical knowledge?
Not at all. The platform is designed for sellers of all skill levels. No coding is required — simply connect your marketplace accounts and the platform handles the rest.
Channel Integration
Connecting Your Marketplaces
How to connect and manage all your marketplace channels
How do I connect a marketplace channel?
Go to Manage Channel > Add a New Connection, select your marketplace, and click Next. You will be redirected to that marketplace's authorization page to approve the connection. Once approved, orders, listings, and inventory sync automatically.
Can I manage all channels from one dashboard?
Yes. Seller Hub Pro provides a single centralized dashboard for all connected marketplaces. View product status, order status, inventory levels, and channel performance for all channels from one screen — without logging into each marketplace separately.
How often are orders imported?
Orders are automatically imported every 5 minutes from all connected marketplaces. Full order details — buyer name, shipping address, items, quantity, price, and payment status — are displayed in your Orders dashboard.
Can I publish one product to multiple channels at once?
Yes. Create your listing once in Seller Hub Pro and publish it to multiple marketplaces simultaneously. Our data validation engine ensures accurate distribution of titles, descriptions, prices, images, and stock to each platform.
What happens when a product sells on one channel?
When an order is placed on any connected channel, stock is immediately decremented and the updated inventory level is pushed to all other connected marketplaces in real time — preventing overselling across all platforms simultaneously.
How does tracking auto-update work?
Once an order is shipped and a tracking number is entered or auto-generated, Seller Hub Pro automatically pushes the carrier name and tracking number back to the relevant marketplace API. Buyers are notified and the order status updates to Shipped.
How are cancellations and returns handled?
Cancellation events are received from each marketplace and automatically update the order status to Cancelled, triggering inventory restocking. Return and refund requests are retrieved from each marketplace and managed within Seller Hub Pro.
Inventory Management
Stock, Warehouses & Sync
Keep your inventory accurate across every channel, every time
How does inventory sync work?
Seller Hub Pro maintains a centralised inventory database. When stock changes on any channel — sale, manual adjustment, or supplier update — the updated quantity is pushed to all connected marketplaces automatically and simultaneously.
Can I track inventory across multiple warehouses?
Yes. Seller Hub Pro supports multi-warehouse inventory tracking from receiving through to shipping. Assign products to specific warehouses and configure automated order routing rules to direct fulfilment to the right warehouse.
Does Seller Hub Pro prevent overselling?
Yes. When an order is placed on any marketplace, stock is immediately decremented and pushed to all other channels simultaneously — preventing overselling across all platforms at once.
Can I get low stock alerts?
Yes. Seller Hub Pro provides configurable alerts for low stock, errors, and oversell events. Alerts appear in the dashboard when stock drops below your defined threshold.
Does Seller Hub Pro support supplier feed sync?
Yes. Configure supplier data feeds to automatically update your product catalogue and stock levels — keeping your inventory database current without manual data entry.
Can I do bulk inventory updates?
Yes. Seller Hub Pro supports bulk stock updates, bulk price changes, and bulk product edits across your entire catalogue — saving significant time compared to updating products individually on each marketplace.
Orders & Shipping
Order Management & Fulfilment
Manage, ship, and track all your orders from one place
How are orders managed in Seller Hub Pro?
All orders from every connected marketplace are automatically imported into a unified Orders dashboard. Orders are routed via an automated Order Rule Engine based on rules you configure — warehouse assignment, carrier selection, and order criteria.
Does Seller Hub Pro support automated order routing?
Yes. The Order Rule Engine lets you define routing rules based on order attributes such as product type, destination, weight, or channel. Orders are automatically assigned to the correct warehouse or fulfilment centre and carrier.
Does Seller Hub Pro auto-generate order emails?
Yes. Seller Hub Pro auto-generates order confirmation and shipment notification emails for buyers — keeping customers informed throughout the fulfilment process without any manual effort from the seller.
Can I manage returns and refunds?
Yes. Return and refund requests are retrieved from each marketplace and the full resolution workflow — refund approval or replacement dispatch — is managed within the Seller Hub Pro order management module.
Does it support rate shopping and shipping rules?
Yes. Seller Hub Pro supports automated rate shopping, order routing, and shipping rules based on order status — ensuring everything is fulfilled correctly with minimal manual intervention.
Listings & Data
Product Listings & Data Management
Create, sync, and optimise your product data across all channels
How does data validation work?
Seller Hub Pro performs thorough validation on all data sent to and received from marketplaces — ensuring listings are accurate, complete, and compliant with each platform's requirements. Intelligent rules automatically adjust and filter product data feeds before publishing.
Can I do bulk product listing and updates?
Yes. Seller Hub Pro supports bulk creation, updating, and management of product listings simultaneously across all connected channels — including bulk price updates and product detail edits across your entire catalogue.
How is product data synced across channels?
Data is transferred from Seller Hub Pro to each connected marketplace in a fast, error-free manner. The platform guarantees that the most recent and accurate data is consistently available across all channels.
Can I import existing listings from a marketplace?
Yes. Seller Hub Pro can import your existing product listings from any connected marketplace into its centralised product catalogue — enabling centralized management, bulk editing, and cross-channel data consistency.
Does Seller Hub Pro support pricing rules?
Yes. The platform supports pricing and rule automation including markup rules, MAP pricing enforcement, and min/max quantity settings — helping you manage pricing consistently across all connected channels.
Pricing & Plans
Plans, Billing & Account
Questions about subscriptions, billing, and account management
How much does Seller Hub Pro cost?
Seller Hub Pro offers a 1-month free trial with no credit card required. After the trial, paid plans are available based on your usage. Visit our Pricing page for current plan details.
Is there a contract or commitment?
No. Seller Hub Pro operates on a flexible subscription model with no long-term contracts. You can cancel at any time.
What is included in the free trial?
The 1-month free trial includes all core Phase 1 features: order auto-import, real-time inventory sync, tracking auto-update, product listing and data sync, centralised dashboard, and data validation.
How many channels can I connect?
The number of connected channels depends on your subscription plan. Visit the Pricing page or contact our support team for details on channel limits per plan.
How do I contact support?
Reach the Seller Hub Pro support team via the Contact Us page at sellerhubpro.com. Our team of 30+ professionals is available to assist with onboarding, integrations, and general questions.
Where is Seller Hub Pro based?
Seller Hub Pro LLC is headquartered at 1887 Whitney Mesa Dr, Unit 5008, Henderson, NV 89014, USA. Founded in 2011, we have helped 5,000+ clients list over 5 billion products worldwide.
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